Question 1

Does SafeKeep collect my data?

Accepted Answer

No. Classification happens on your device and your vault is end-to-end encrypted. Our server can't see your content.

Question 2

Does it work offline?

Accepted Answer

Yes. Your vault, reminders and local list work even in airplane mode.

Question 3

Does it upload my contacts?

Accepted Answer

No. It never uploads your contacts. It delivers the same protection without taking your data.

Question 4

Why are some features limited on iOS?

Accepted Answer

Apple doesn't give apps access to SMS and call content. On iOS, Vault and manual lookup take center stage; on Android, Shield works fully.

Question 5

Is core protection paid?

Accepted Answer

No. Core scam protection is always free.

Question 6

Will I lose my documents?

Accepted Answer

You can back them up encrypted to your own cloud; the key stays with you alone.

Question 7

Is family sharing secure?

Accepted Answer

Yes. Sharing is end-to-end encrypted; the server can't see the shared content.

Question 8

What happens when I report a scammer?

Accepted Answer

Only hashed, minimized data is sent. Reports are verified and turned into a list that protects everyone.

Frequently Asked Questions